Terms and Conditions
Welcome to Journey Morocco!
Use of the Services
Journey Morocco and Diamond Tours Accounts
Website Prohibited Activities
Links to Third Party Websites
Software on the Website
Copyright and Trademark Notices
Products and Booking Reservations
Modifications or Cancellations by You
Other Modifications and Cancellations
Passports, Visas & Insurance
Journey Morocco and Diamond Tours Tickets
Jurisdiction and Governing Law
1.2 If you wish to contact Journey Morocco / Diamond Tours, please visit our Journey Morocco / Diamond Tours Customer Care page giving information about ways to contact us.
1.6 THE WEBSITE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
Use of the Services
2.1 As a condition of your use of the Services, you represent and warrant that (i) all information supplied by you in the course of your use of the Services is true, accurate, current, and complete, and (ii) you are 13 years of age or older in order to use the Website. Journey Morocco / Diamond Tours does not knowingly collect the information of anyone under the age of 13.
2.2 Your use of the Services is permitted by Journey Morocco / Diamond Tours only for personal, non-commercial use and/or to make legitimate requests to make a Booking of the Products offered. You agree not to use this Services to make any speculative, false or fraudulent requests or Bookings.
2.3 You further represent and warrant that you (a) are not currently suspended and have not previously been banned by Journey Morocco / Diamond Tours from using the Services; (b) are not acting on behalf of a competitor of Journey Morocco / Diamond Tours; (c) will not create more than one Journey Morocco / Diamond Tours Account; and (d) have full power and authority to enter into this legally binding agreement and in doing so will not violate any other agreement to which you are a party.
2.5 In accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Journey Morocco / Diamond Tours does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.
Journey Morocco / Diamond Tours Accounts
3.1 You may need to create a Journey Morocco / Diamond Tours Account and provide information about yourself in order to use some of the features on the Website and other Services, including when you make a Booking. You are responsible for maintaining the confidentiality of your Journey Morocco / Diamond Tours Account password and log-in credentials ("Journey Morocco / Diamond Tours Account Credentials"). You are also solely responsible for all activities (including Bookings) that occur in connection with your Journey Morocco / Diamond Tours Account. You agree to notify us immediately of any unauthorized use of your Journey Morocco / Diamond Tours Account.
3.2 Your Journey Morocco / Diamond Tours Account is for your personal use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create a Journey Morocco / Diamond Tours Account for any person other than yourself, provide an e-mail address or other personal details other than your own, or create multiple Journey Morocco / Diamond Tours Accounts.
3.3 We may terminate or suspend access to your Journey Morocco / Diamond Tours Account or your ability to use the Services, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your Journey Morocco / Diamond Tours Account or ability to use the Services if you misuse the Website. Any such termination or suspension could prevent you from accessing your Journey Morocco / Diamond Tours Account, the Website, User Content (as defined in Section 6.1), Website Content (as defined in Section 4.1), and/or any other related information.
3.4 You may terminate your Journey Morocco / Diamond Tours Account at any time by contacting us to request that we close your Journey Morocco / Diamond Tours Account, and by discontinuing your use of any and all parts of the Services. If you close your Journey Morocco / Diamond Tours Account, we may continue to display your previously published User Content and are under no obligation to remove any of your User Content.
3.5 AS A USER OF THE SERVICES, YOU UNDERSTAND AND AGREE THAT: (1) NEITHER JOURNEY MOROCCO, OUADI GROUP NOR ITS AFFILIATES WILL HAVE ANY LIABILITY TO YOU OR OTHERS FOR ANY UNAUTHORIZED BOOKINGS MADE USING YOUR Journey Morocco / Diamond Tours ACCOUNT AND/OR JOURNEY MOROCCOs ACCOUNT CREDENTIALS; AND (2) THE UNAUTHORIZED USE OF YOUR JOURNEY MOROCCO ACCOUNT AND/OR JOURNEY MOROCCO ACCOUNT CREDENTIALS COULD CAUSE YOU TO INCUR LIABILITY TO BOTH JOURNEY MOROCCO AND OTHER USERS.
Website Prohibited Activities
4.1 The content and information on the Website (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, on all digital properties and accounts under our ownership (Software, as defined in Section 8.2 and Social Media profiles), code or other material, and collectively described herein as the "Website Content"), as well as the infrastructure used to provide such Website Content, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any Website Content, or any products or services obtained from or through the Website. Any other use of the Website Content, products and/or services requires the prior written permission of Journey Morocco / Diamond Tours.
4.2 Additionally, you agree that you will not and will not assist or enable others to:
a. use the Website or the Website Content for any commercial or unlawful purpose;
b. access, monitor or copy any Website Content using any robot; spider, scraper or other automated means or any manual process to access, scrape, index, retrieve or otherwise use the Website or any Website Content for any purpose without our express written permission;
c. violate the restrictions in any robot exclusion headers on the Website or bypass or circumvent other measures employed to prevent or limit access to the Website;
d. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure or makes excessive traffic demands on the Website;
e. deep-link to any portion of the Website for any purpose without our express written permission;
f. "frame", "mirror" or otherwise incorporate any part of the Website into any other website without our prior written authorization;
g. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any Software;
h. use the Website to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of the Website;
i. use the Website to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
j. use the Website in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
k. use the Website to promote bigotry or discrimination against protected classes;
l. use the Website to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
m. use the Website to submit or transmit pornography or illegal content;
n. use the Website to solicit personal information from minors, or to harm or threaten to cause harm to, any person including minors;
o. attempt to gain unauthorized access to the Website, user accounts, computer systems or networks connected to the Website through hacking, password mining or any other means;
p. use the Website to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses");
q. use any device, software or routine that interferes with the proper working of the Website, or otherwise attempt to interfere with the proper working of the Website;
r. use the Website to violate the security of any computer network, crack passwords or security encryption codes;
s. disrupt or interfere with the security of, or otherwise cause harm to, the Website; or
t. remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Website, features that prevent or restrict the use or copying of Website Content, or features that enforce limitations on the use of the Website.
5.1. When you use the Journey Morocco / Diamond Tours Website, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate with you in a variety of ways, such as by e-mail, in-app push notices, or by posting notices and messages on the Website. You may unsubscribe from marketing-related e-mails by emailing unsubscribe@JourneyMorocco.com, however we may continue to send you non-marketing messages, such as messages related to any upcoming Bookings.
6.1. You and other users of the Website may contribute to the Website in a number of different ways, including submitting emails, writing reviews, making postings, uploading and posting photos or videos, making comments or suggestions, submitting ideas, filling out public profiles, rating other users' contributions and making other similar contributions or submissions to the Website and/or otherwise to Journey Morocco / Diamond Tours (collectively, "User Content"). We may use User Content in a number of different ways, including but not limited to displaying it on the Website, reformatting it, translating it into other languages, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites, mobile properties, applications, and media platforms.
6.3 Journey Morocco / Diamond Tours and its affiliates may display advertisements and other information adjacent to or included with your User Content on the Website. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without notice to you.
6.4 The Website may contain discussion forums, bulletin boards, review services or other forums in which you and other users of the Website may post User Content ("Interactive Areas"). Within such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Website any User Content that comprises or includes:
a. content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
b. content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the Moroccan Capital Market Authority - AMMC, U.S. Securities and Exchange Commission (SEC) or any rules of a securities exchange such as the Morocco Stock Market MASI, Casablanca Stock Exchange, New York Stock Exchange (NYSE), the American Stock Exchange or the NASDAQ;
c. content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
d. content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Journey Morocco / Diamond Tours;
e. promotions, political campaigning, advertising, contests, raffles, or solicitations;
f. private information of any third party, including, without limitation, surname (family name) address, telephone number, e-mail address, Social Security number and credit card number;
g. Viruses, corrupted data or other harmful, disruptive or destructive files;
h. content that is unrelated to the topic of the Interactive Area(s) in which such User Content is posted; or
i. content or links to content that, in the sole judgment of Journey Morocco / Diamond Tours, (a) violates the previous subsections herein, (b) is objectionable, (c) restricts or inhibits any other person from using or enjoying the Interactive Areas or the Website, and/or (d) may expose Journey Morocco / Diamond Tours or its affiliates or Website users to any harm or liability of any type.
6.5 You alone are responsible for the User Content you submit. You assume all risks associated with such User Content, including anyone's reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in such User Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, such User Content as described herein. You may not imply that such User Content is in any way sponsored or endorsed by Journey Morocco / Diamond Tours.
6.6 Journey Morocco / Diamond Tours takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Journey Morocco / Diamond Tours liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.
6.7 Although Journey Morocco / Diamond Tours has no obligation to screen, edit or monitor any User Content, Journey Morocco / Diamond Tours reserves the right, and has absolute discretion, to remove, screen, translate or edit without notice any User Content at any time and for any reason, and/or to have such actions performed by third parties on its behalf, and you are solely responsible for creating back-up copies and replacements of your User Content at your sole cost and expense. Journey Morocco / Diamond Tours has no obligation to retain or provide you with copies of your User Content, nor do we guarantee any confidentiality with respect to your User Content.
Links to Third Party Websites
7.1 The Website may contain hyperlinks to websites operated by parties other than Journey Morocco / Diamond Tours ("Third Party Sites". Such hyperlinks are provided for your reference only. Their presence on the Website does not signify any endorsement by Journey Morocco / Diamond Tours of the material on such Third Party Sites nor any association with their operators.
7.2 We do not control Third
Party Sites and are not responsible for their contents, or the privacy or other practices of those that own and operate them.
7.3 It is your responsibility to ensure that whatever hyperlinks you select and/or software you download (whether from the Website or Third Party Sites, and including Software, as defined in Section 8.2) are free of Viruses.
7.4 In some cases you may be asked on a Third Party Site if you wish to link your profile on Journey Morocco / Diamond Tours to a profile on such Third Party Site. Choosing to do so is optional. If you decide to link your profiles and you later wish to disable such link, you should contact the Third Party Site.
Software on the Website
8.1 Software from the Website is further subject to Morocco and United States export controls. No software from the Website may be downloaded or otherwise exported or re-exported (a) into (or to a national or resident of) Cuba, Iraq, Sudan, North Korea, Iran, Syria, or any other country to which Morocco or the U.S. has embargoed goods, or (b) to anyone on the Moroccan Governmental Authorities’ or U.S. Treasury Department list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders and/or its Moroccan counterpart. By using the Website, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
8.3 You acknowledge and agree that all Software contained on the Website is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
8.4 WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY IN ACCORDANCE WITH THE TERMS OF THE APPLICABLE LICENSE AGREEMENT.
Copyright and Trademark Notices
9.1 Excluding Third Party Content, the Website and all content of the Website including, but not limited to, all visual interfaces, interactive features, custom graphics, design, computer code, products, software, compilation of other content (such as compilation of third party content), and other elements and components of the Website are: ©2023 and beyond Journey Morocco / Diamond Tours, Inc. All rights reserved. Journey Morocco / Diamond Tours is not responsible for content on websites operated by parties other than Journey Morocco / Diamond Tours. All other product or service names or slogans displayed on the Website (including those of the Products) are registered and/or common law trademarks of Journey Morocco / Diamond Tours, Inc. and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Journey Morocco / Diamond Tours or the applicable trademark holder. In addition, the look and feel of the Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Journey Morocco / Diamond Tours and may not be copied, imitated or used, in whole or in part, without the prior written permission of Journey Morocco / Diamond Tours. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Journey Morocco / Diamond Tours.
9.2 If you are aware of an infringement of either your brand or our brand, submit a Copyright Complaint Policy request from the contact form on our website. We only address messages concerning brand infringement submitted this way.
Products and Booking Reservations
10.3 Journey Morocco / Diamond Toursis not a travel agency and does not provide or own any Experiences. Although Journey Morocco / Diamond Tours provides the Website with information about Products and facilitates Bookings, such actions do not in any way constitute Journey Morocco / Diamond Tours's sponsorship or approval of such Suppliers, or any affiliation between Journey Morocco / Diamond Tours and any Supplier. AlthoughJourney Morocco / Diamond Tours Members may rate and review particular Products based on their own experiences, Journey Morocco / Diamond Tours does not endorse or recommend any Products. You agree that Journey Morocco / Diamond Tours is not responsible for the accuracy or completeness of information it obtains from Suppliers and/or that is displayed on the Website.
10.4 By making a Booking, you warrant that you are at least 18 years of age, that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Supplier, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.
11.1 The price of each Product will be quoted on a per-person basis, unless otherwise specified.
11.2 Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Journey Morocco / Diamond Tours. See Section 12 for more information about currency conversions.
11.3 Price quotations are subject to change without notice, until a Booking has been made.
11.4 Unless the Supplier has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
11.5 Inclusions are determined by the Supplier. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food that the Supplier has not specifically stated are included.
12.1 If Journey Morocco / Diamond Tours provides a currency converter, currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified, and actual rates may vary. Currency quotes may not be updated on a daily basis, and Journey Morocco / Diamond Tours and its affiliates do not warrant or guarantee accuracy. Journey Morocco / Diamond Tours shall not be liable to you if prices change due to currency fluctuations.
13.1 When you make a Booking, Journey Morocco / Diamond Tours collects your payment information and processes your payment as described in Section 14. In doing so, Journey Morocco / Diamond Tours acts as the limited payment collection agent of the Supplier, collecting your payment for the applicable Product(s) on behalf of such Supplier. Full payment by credit or debit card is required to make a Booking, unless otherwise specified. The payee will be listed as DiamondToursMaroc, Journey Morocco / Diamond Tours, Diamondtrasfersandtou, Redouane Ouadi, and/or Wix Payments on your statement.
13.2 The value of your Booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. Journey Morocco / Diamond Tours recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.
Modifications or Cancellations by You
15.1 Once a Product has been purchased, your Booking cannot be changed by you or canceled with a refund, unless otherwise stated in the terms and conditions applicable to such Product.
15.2 The standard cancellation policy allows you to request a change to and/or cancel a Booking up until 24 hours before the start time of the Booking; or if the Experience does not have an explicit start time, the deadline to request a change or to cancel will generally be 11:59pm, two days before the start date. Timings are calculated in accordance with the time zone of the Experience.
15.3 If any Product is designated as 'All Sales Final' or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking. A minority of Products have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.
15.4 Notwithstanding Sections 15.2 and 15.3, (a) requests for modifications and amendments to a Booking, including date change requests (collectively, a "Change Request") should be made online through the 'Manage My Booking' section of the Website; and (b) if it is possible to implement a Change Request, Journey Morocco / Diamond Tours shall not charge a fee for doing so, as long as the Change Request is received by us by the deadline specified in the Product listing. Please note that a Supplier may charge a fee to accommodate a Change Request; in such circumstances, you will be required to pay such fee in order that Journey Morocco / Diamond Tours may successfully process your Change Request.
15.5 All Change Requests shall be processed by Journey Morocco / Diamond Tours subject to the availability and agreement of the applicable Supplier. Journey Morocco / Diamond Tours does not guarantee the success of any Change Request. To the extent the Supplier is unwilling or unable to accept such Change Request, then your right to a refund (if any) shall be governed by the cancellation terms of your Booking.
15.6 If you make a Booking using a promotion code, or if you accept a discount or special-offer price during the check-out process, you may invalidate your discount or special-offer price by making a Change Request after Booking.
15.7 No refunds are available once an Experience has commenced, or in respect of any Product's package, accommodation, meals or any other services that have started to be utilized.
Other Modifications and Cancellations
16.1 Occasionally a Supplier may make a change to a Product after your purchase, including but not limited to the date, price, inclusions, coverage, age requirements, and/or any other Product features and/or requirements. As a result, Journey Morocco / Diamond Tours (acting on the Supplier’s behalf), reserves the right to cancel, change or substitute any Product that you have purchased, at any time, for any reason. If the change proposed by the Supplier is material (for example, a change in dates and/or a significant change to the itinerary), and you are dissatisfied with the alternative that is offered, you will be entitled to a full refund of the original purchase price.
16.2 We may decide, in our sole discretion, that it is necessary or desirable for the protection of our interests, the Supplier's interests and/or your interests, to withdraw our Services resulting in an override of the Product's cancellation policy and the effective cancellation of a Booking. We may also determine, in our sole discretion, to arrange refund to you part or all of the amounts charged to you. You agree that we and the applicable Supplier shall have no liability for such cancellations or refunds.
Passports, Visas & Insurance
17.1 When you make a Booking, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.
17.2 For applicable passport and visa requirements, you should consult the relevant embassy or consulate for information. Such requirements may change at any time, and it is your responsibility to check for up-to-date information before making a Booking and before your departure. Journey Morocco / Diamond Tours accepts no liability in connection with any person who is refused entry onto a flight or into any country, including countries such person may just be passing through en route to their destination.
17.3 As visa and health requirements are subject to change without notice, Journey Morocco / Diamond Tours recommends that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.
17.4 Journey Morocco / Diamond Tours strongly recommends that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.
17.5 Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Journey Morocco / Diamond Tours urges customers to investigate and review travel prohibitions, warnings, announcements and advisories issued by the Morocco Government, United States Government, United Kingdom Government and destination country governments prior to booking travel to international destinations.
Information or American travelers on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.
17.6 Journey Morocco / Diamond Tours DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO ANY DESTINATION IS ADVISABLE OR WITHOUT RISK, AND Journey Morocco / Diamond Tours IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
18.2 THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, AND SERVICES PROVIDED BY Journey Morocco / Diamond Tours MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING IN RELATION TO RESERVATION AVAILABILITY AND PRICING ERRORS. Journey Morocco / Diamond Tours, ITS PARENT, SUBSIDIARIES AND CORPORATE AFFILIATES (COLLECTIVELY, THE "OUADI GROUP COMPANIES") DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PRODUCTS AND OTHER SERVICES (INCLUDING, WITHOUT LIMITATION, THE PRICING, AVAILABILITY, PHOTOGRAPHS, FEATURES, INCLUSIONS AND EXCLUSIONS, GENERAL PRODUCT DESCRIPTIONS, REVIEWS AND RATINGS, ETC.). IN ADDITION, JOURNEY MOROCCO EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND PRICING ERRORS AND/OR ON BOOKINGS MADE UNDER AN INCORRECT PRICE.
18.3 THE OUADI GROUP COMPANIES MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND OTHER SERVICES FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY THE OUADI GROUP COMPANIES. ALL SUCH INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. THE OUADI GROUP COMPANIES DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. JOURNEY MOROCCO HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.
18.4 THE SUPPLIERS ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF ANY OF THE OUADI GROUP COMPANIES. THE OUADI GROUP COMPANIES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE OR MISCONDUCT OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM OR OTHERWISE ARISING FROM ANY BOOKING OR USE OF A PRODUCT. THE OUADI GROUP COMPANIES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
18.5 IN NO EVENT SHALL THE OUADI GROUP COMPANIES (OR ANY OF THEIR OFFICERS, DIRECTORS AND AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR INFORMATION OR COSTS TO PROCURE SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A PRODUCT OR A BOOKING, OR YOUR ACCESS TO, DISPLAY OF OR USE OF THE SERVICES WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF JOURNEY MOROCCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
18.6 If any Ouadi Group Company is found liable for any loss or damage that arises out of or is in any way connected with your use of the Services or with a Booking or use of a Product, then the Ouadi Group Companies' liabilities will in no event exceed, in the aggregate, the greater of (a) the sum paid to Journey Morocco in respect of the Booking giving rise to the claim, or (b) one hundred dollars (US $100.00).
20.1 For Products noted as a "Shore Excursion", if you (a) purchase such a Product for redemption while in a particular port-of-call, and (b) are not returned by the applicable Supplier to the ship in time to board, Journey Morocco / Diamond Tours will (subject to Sections 20.2 and 20.3) arrange the necessary transport to the next port-of-call.
20.2 The policy set forth in this Section 20.1 - 20.4 applies only when, through no fault or action of your own, you are not returned to the ship in time to board. The policy is void in instances where delay is caused by your own actions and/or you have deviated from the Experience that you Booked.
20.3 In order to benefit from this policy, you must supply Journey Morocco / Diamond Tours with correct arrival and departure ship information and ensure there is enough time (minimum 2 hours) between the Experience end time and the ship departure time. You must contact Journey Morocco / Diamond Tours directly and as soon as possible to request next port-of-call transportation arrangements as you cannot book your own travel without voiding this policy.
20.4 Subject to your eligibility, Journey Morocco / Diamond Tours will facilitate the booking of travel for you to the next port of call (not to exceed US$1,000 per person).
20.5 In addition to the protection offered pursuant to Section 20.1 - 20.4, if your ship misses a port-of-call or is delayed beyond the commencement time of your Shore Excursion, simply contact Journey Morocco / Diamond Tours within 14 days. Pending verification of the ship's actual itinerary, we will issue you a refund.
Journey Morocco / Diamond Tours Tickets
21.1 You will receive a Journey Morocco / Diamond Tours-branded ticket (or, alternatively a voucher from the Supplier) (in each case, a "Ticket") for each Product you Book, with such Ticket being issued on behalf of the applicable Supplier. In order to access and print your Ticket, you will be directed to a secure webpage hosted by Journey Morocco / Diamond Tours that contains a link to your Ticket. Certain Bookings will result in your being provided with an electronic Ticket as well as or instead of a paper Ticket.
21.2 You must provide the original, authentic Ticket to the applicable Supplier in order to redeem your Product. Your Booking cannot be honored or redeemed without presenting a valid Ticket. Ensure you read the terms and conditions relating to your Booking in order to understand what will be required by the Supplier by way of Ticket presentation.
21.3 For security purposes, when redeeming your Ticket you must present a valid photo ID and sign the Ticket.
21.4 In some cases, a Supplier may also require that you present the payment card used to purchase your Product at the time of redemption. This typically applies to attraction and show tickets. You should be advised at check-out whether or not this will be required. If you have questions about such a requirement, contact DJourney Morocco / Diamond Tours' Customer Care team.
22.5 Any rights not expressly granted herein are reserved.
Jurisdiction and Governing Law
23.2 Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.